On the UpToDate home page, click the Current
Subscribers Log In button (shown below) or click the Log
In link in the upper right corner.
In the Log In box on the next page, do the following:
Enter your user name and password.
If you want your user name to be filled in automatically when
you log in from this same computer in the future, select the Remember
my user name option.
Click Log In.
On the next page, click Accept
to accept the Subscription and License agreement.
Logging in from an institution with a site subscription
If you want to access your individual account from an institution
that has a site subscription to UpToDate — so that you
can earn CME/CE credit or manage your personal account information, for
example — do the following:
On the UpToDate home page, click the Log
In link in the upper right corner.
In the Log In box on the next page, do the following:
Enter your user name and password.
If you want your user name to be filled in automatically when
you log from this same computer in the future, select the Remember
my user name option.
Click Log In.
On the next page, click Accept to accept the
Subscription and License agreement.
You can use our automated retrieval system to obtain your user
name and password if your current e-mail address is listed with UpToDate
Customer Service, as follows:
On the UpToDate home page, click Current
Subscribers Log In or click the Log In link in the
upper right corner.
In the Log In box on the next in page, click the Forgot
your user name or password? link.
On the user name and password request form, enter your e-mail
address on the form, then click Send Request.
If the e-mail address that you entered matches the one that we
have on file, we will immediately send you an e-mail containing your
user name and a new password. You can log in to UpToDate online
using these. We recommend that you immediately change the new password
to one of your own choosing, which you can do through My Account after
you have logged in.
You can also contact Customer
Service for assistance in obtaining your user name and password.
Can I access UpToDate from my
iPhone or Blackberry?
You can log in to UpToDate online using the Safari
browser on your iPhone or the browser on your Blackberry by going to the
login page at http://pda.uptodate.com. In addition, you can earn CME/CE
credits through your use of UpToDate on your iPhone or
Blackberry. An installed version is not currently available for these devices.
What are the system requirements for running UpToDate
on a desktop computer?
The minimum requirements for installing UpToDate on a desktop (or
laptop) computer are as follows:
Windows PC with a 500 MHz or greater Pentium-class processor
running Microsoft Windows 2000, XP, or Vista
or
Macintosh computer with an 800 MHz or greater processor running
Mac OS 10.4 or later (Mac OS 10.5 or later will be required for
installing future releases of UpToDate).
256 MB of RAM or greater (512 MB recommended).
2.0 GB free hard drive space.
DVD drive.
Monitor supporting 1024 X 768 or greater resolution with at
least 256 colors.
You can install UpToDate on various PDA devices, and you
may be able to access UpToDate online using your PDA. See our system requirements
for information about supported devices and the requirements for using UpToDate
with them.
Is a memory card reader necessary for installing UpToDate
on my PDA device?
Yes, the memory card reader is required for the UpToDate
program. While many other programs may be able to install directly
through the PDA cradle, UpToDate is too large and complex for
this to be possible. Instead, a memory card reader device is utilized to
install information onto the memory card.
How do I install UpToDate on my computer or PDA
device?
You can access UpToDate online from your computer or PDA device
without having to install any software. To do so, simply go to
www.uptodate.com (desktop or laptop computers) or
http://pda.uptodate.com (PDA devices) and log in using the user name and
password included with your software package. If you do not
have Internet access from your computer or PDA device, or you want to
run UpToDate from a local installation for any other reason, then you
can install the UpToDate software.
This topic describes how to install UpToDate software on
a desktop (or laptop) computer or a PDA device, and also describes how
to activate the software.
Note: For installation and activation on
institutional computers, administrator privileges must be available.
To perform both a desktop computer and a PDA installation, remove and
reinsert the UpToDate DVD after the first installation has
completed, then choose the other installation type.
To install UpToDate on your Windows or Macintosh desktop
(or laptop) computer:
Close any open programs on your computer, including virus
protection software.
Insert the UpToDate DVD into your computer's DVD
drive.
Windows: If setup does not begin
automatically, right-click on My Computer (Windows
2000 or XP) or Computer (Windows Vista) from the Start
menu, then click Open. Next, right-click on the UpToDate
DVD icon, select Open, and double-click on the setup
icon.
Macintosh: Double-click the UpToDate
DVD icon on your desktop, then double-click the Macintosh_Setup
icon.
On the Choose Installation Type screen, select Desktop
computer installation and click Next.
Follow the onscreen instructions.
You will be prompted to enter your name and Product ID during
installation. The Product ID is included with your
software package.
You will also be asked where you want to install UpToDate.
If the default installation folder is not where you want to install UpToDate,
do one of the following:
Windows — Click the Browse button to
select a different location, then click Next.
Macintosh — Click the drop down menu
button and choose Select folder, then click the
desired destination drive and click Choose.
Windows users who do not have QuickTime installed will be asked
to install it during the installation. The QuickTime software is
optional, so you can choose not to install it, if you prefer. Note that
QuickTime is required for viewing movies.
When the installation is complete, you can run UpToDate
as follows:
Windows — From the shortcut icon for UpToDate
on your desktop or in the Start menu (under Programs).
Macintosh — From the alias for UpToDate on your
desktop.
The activation process differs for desktop computer and PDA software
installations, as described below.
Desktop computer installations
You will be prompted to activate when you run your
UpToDate software after installing the first release of a new
subscription period. You must activate before you can use your software.
PDA installations
As part of the installation process, you must activate your
UpToDate PDA software when you install the first release of a new
subscription period. The installation program will inform you that you
need to activate and lead you through the steps for activating your
software.
If you activate online, activation is immediate. Activation by
phone typically requires 5-10 minutes. If you use any other method, it
will take two business days for us to process your request. If you
choose to activate by mail, please allow for mail delivery time: about
1-2 weeks for domestic mail and about 3-4 weeks for international mail.
Unfortunately, we have become aware of a significant level of
unauthorized duplication and use of our software. Clearly this is unfair
to all physicians associated with UpToDate: our paying subscribers, our
physician editors and contributors, and our partnering medical
societies. We have put activation in place to help prevent software
piracy.
